Customer Service and Privacy Policy

I have an unconditional 100% money back or credit toward another product or service, for all of the products and services sold on this web site, excluding books purchased from as described below. If for any reason you are dissatisfied please email me at:

And if you are happy, I would very much enjoy hearing from you!

Affiliate Products

Some of the products sold in The Gentle Spirit Store are sold using an affiliate relationship I have with the product's vendor web site. For example, a book sold in The Gentle Spirit Store will have an affiliate link to You purchase the book from My affiliate link is a source of income to me when you purchase the book starting in The Gentle Spirit Store. Your purchase is governed by the policies of

Privacy Policy For

Cathy Spalding

Information I Collect and How I Use It

I will never, ever give away, sell, rent, lease or trade your email address, your name or any other personal information you provide. This is your private, personal information and I respect that.

Subscribing to The Gentle Spirit Newsletter: Subscribing to the Newsletter is free. The only required information collected is a name you provide so the newsletter is addressed personally to you; and the email address you want your newsletter emailed to. While subscribing you will have the opportunity to provide optional information, such as if you own llamas or alpacas. This optional information is used to help me deliver content, articles, education, information and products which meet the needs of the newsletter subscribers.

Consultations: When a consultation is requested I will use your email address and phone number only to communicate with you for the purposes of fulfilling your request for a consultation. This is your private information and will never be used for any purpose other than communicating with you.

The Gentle Spirit Store: If you choose not to use Paypal to purchase products I will ask you to purchase using a check or money order mailed to me, and a name and shipping address to send your purchase to.

I will never, ever give away, sell, rent, lease or trade any information on your check or money order; or your name and shipping address or any other information you provide. The information will only be used to fulfill your order.

If you use PayPal: When you use PayPal to purchase products from my web site you will be directed to the PayPal web site and the PayPal Privacy Policy will apply. PayPal is completely separate from my web site and governed by a completely different Privacy Policy.

Readers Questions: If you email me a question that you would like me to answer in the Readers Question section of my web site, I will post your question using only your first name or the name you tell me to use. You may also want to give me permission to use your last name and/or your farm name. I will only post this information with your permission.

Surveys and polls: You may decide to participate in one of my Camelid Surveys. If you choose to participate, any information provided will not be personally identafiable and the results will be aggregated.

Links To Other Web sites

The Gentle Spirit Behavior & Training web site has links to web sites owned by other people and companies. When you click on one of these links you are leaving my web site and my privacy policy no longer applies. The privacy policy of the web site you have gone to applies. Always read a web site's privacy policy before providing any information to them.

Cookies and Spyware

No spyware is used on this web site. Period.

The only cookie used is for a statistics counter which counts the number of times some of the pages on the web site are visited. This information is collected solely for statistical purposes and is not and cannot be used to identify individuals or their computers. Only a few of my pages use the cookie including the Home page and The Gentle Spirit Store, among others. The statistic counter is provided by a very reputable company, This company has a strong commitment to privacy. Their privacy policy explains how your privacy is respected and how the cookie is used. Privacy Policy


Please email me at or


Cathy Spalding
Gentle Spirit Llamas